Terms of service

Welcome to Cozy Cat Coffee Roasters! The terms “we,” “us,” and “our” refer to Cozy Cat Coffee Roasters, operating this website and online store (the “Services”).
By visiting or shopping with us, you agree to the following Terms of Service and our Privacy Policy.
If you don’t agree, please do not use our website or purchase our products.

 

1. Access and Account

By using our Services, you confirm that you are at least the age of majority in your country of residence.
When creating an account or making a purchase, you agree to provide accurate and current information.
You’re responsible for maintaining the confidentiality of your account details and for any activity under your account.

 

2. Our Products

We do our best to represent our coffee, equipment, and merchandise accurately. However, colors and appearance may vary depending on your device and settings.
All product descriptions and prices are subject to change without notice. We reserve the right to limit or discontinue products at any time.

 

3. Orders

Placing an order is an offer to purchase. We reserve the right to accept or decline any order at our discretion.
An order is only confirmed once payment has been processed and you’ve received a confirmation email.
Please check your details carefully before submitting.
Returns and exchanges are handled according to our Refund Policy.

All purchases are for personal use only and not for resale or export.

 

4. Prices and Billing

All prices are listed in AED (د.إ) unless stated otherwise.
Prices, promotions, and discounts may change without notice.
You agree to provide complete and accurate payment details.
Taxes, shipping, and import fees (if applicable) are calculated at checkout.

 

5. Shipping and Delivery

Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by couriers, customs, or events outside our control.
Once we hand the order to the courier, risk of loss transfers to you.

 

6. Intellectual Property

All content on this site—including logos, product names, images, designs, and copy—is the property of Cozy Cat Coffee Roasters or its licensors.
You may not copy, distribute, or use our content for commercial purposes without prior written consent.

 

7. Third-Party Tools and Links

From time to time, our website may include links or tools provided by third parties.
We don’t control these sites or tools and aren’t responsible for their content or accuracy.
Use of any third-party site is at your own risk.

 

8. Feedback

If you submit reviews, suggestions, or ideas (“Feedback”), you grant us the right to use, edit, and share that Feedback for marketing or operational purposes without obligation to you.
You agree not to post anything unlawful, defamatory, or infringing on others’ rights.

 

9. Prohibited Uses

You may use our Services only for lawful purposes. You agree not to:

• Use the site to violate any law or regulation.
   

• Interfere with or disable site functionality.
   

• Transmit spam, malware, or misleading information.
   

• Copy, scrape, or exploit our site for unauthorized commercial use.
   

We reserve the right to suspend or terminate your access if these terms are violated.

 

10. Disclaimer of Warranties

All products and services are provided “as is” and “as available.”
We make no guarantees that the Services will be uninterrupted or error-free.
To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability or fitness for a particular purpose.

 

11. Limitation of Liability

To the maximum extent permitted by law, Cozy Cat Coffee Roasters and its partners or affiliates are not liable for any indirect, incidental, or consequential damages, including loss of data, profits, or revenue, arising from the use of our Services or products.

 

12. Indemnification

You agree to indemnify and hold harmless Cozy Cat Coffee Roasters, its employees, affiliates, and suppliers from any claim or demand resulting from your breach of these Terms or misuse of the Services.

 

13. Termination

We may suspend or terminate your account or access to the Services at any time for violation of these Terms.
Sections relating to Intellectual Property, Limitation of Liability, and Indemnification will survive termination.

 

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, under the jurisdiction of the courts in which Cozy Cat Coffee Roasters is registered.

 

15. Changes to Terms

We may update these Terms from time to time.
Material changes will be posted on this page with an updated “Last updated” date.
Continued use of our Services after changes means you accept the revised Terms.

 

16. Contact Us

Questions about these Terms or any order?
Reach us at: cozycatcoffeeroasters@gmail.com