Privacy policy

Cozy Cat Coffee Roasters (“we,” “our,” or “us”) operates this website and online store to bring you fresh-roasted coffee and related products (the “Services”).
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site, make a purchase, or contact us.
By using our Services, you agree to the terms described below.

 

1. Information We Collect

We collect only what we need to serve you, such as:

• Contact details — name, email, phone, billing & shipping addresses
   

• Payment details — card information processed securely through our payment provider
   

• Order details — items purchased, returns, preferences
   

• Account information — if you create an account (username, password, preferences)
   

• Device & usage data — IP address, browser type, time of visit, pages viewed (to help improve your shopping experience)
   

• Communications — messages or feedback you send us
   

 

2. How We Use Your Information

We use your personal information to:

• Process and deliver your coffee orders
   

• Communicate order updates and respond to inquiries
   

• Personalize your experience (e.g., recommend coffee based on previous orders)
   

• Improve our website and customer service
   

• Send marketing emails (only if you opt in)
   

• Comply with legal or regulatory obligations
   

We never sell your personal information.

 

3. How We Share Information

We only share information with trusted third parties when necessary to operate our business:

• Payment processors & logistics partners (for secure transactions and deliveries)
   

• Email or marketing providers (for newsletters or order notifications, if you’ve subscribed)
   

• Analytics tools (to understand and improve website performance)
   

All partners must comply with privacy and data-protection laws.

 

4. Children’s Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect their information.
If you believe a child has provided personal data, please contact cozycatcoffeeroasters@gmail.com so we can delete it.

 

5. Data Security and Retention

We use industry-standard encryption and security measures to protect your information.
No online system is completely secure, but we take every reasonable step to safeguard your data.
We keep personal information only as long as needed to:

• Complete your orders
   

• Maintain your account
   

• Meet legal and accounting obligations
   

 

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
   

• Withdraw consent for marketing at any time (via unsubscribe link or by emailing us)
   

• Request a copy of your data or ask us to limit processing in certain cases
   

We will verify your identity before acting on any requests and respond within applicable legal timelines.

 

7. International Transfers

Our website may process or store your information on servers located outside your home country.
If you are in the EU / UK, we use approved safeguards such as Standard Contractual Clauses for these transfers.

 

8. Contact Us

For any privacy questions, data requests, or complaints, please reach us at: cozycatcoffeeroasters@gmail.com

 

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted here with a new “Last updated” date.