Shipping Policy

A legal disclaimer

Where we ship

We currently ship to addresses within the United Arab Emirates.

Processing time

Orders are roasted and packed within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time

Once shipped, orders typically arrive within 1–3 business days depending on your location within the UAE.

Shipping fees

– Orders below 250 AED: [15 AED] flat-rate shipping

– Orders 250 AED and above: Free shipping

Delivery partner

We ship using [your courier name] or a similar local delivery partner.

Delivery issues

If your order arrives damaged, delayed, or goes missing, please contact us at cozycatcoffeeroasters@gmail.com within 7 days of the expected delivery date and we’ll help resolve it.

PO boxes & remote areas

If we’re unable to deliver to your address, we’ll contact you to arrange an alternative solution or issue a refund.

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